At Jumee Jewels, we want you to love every piece you receive. If something isn't right, we're here to help. All Jumee Jewels pieces are handcrafted by artisans, so very slight variations in crystal placement, finish, or plating tone are natural and not considered defects.

Returns:
We accept returns within 2 days of delivery, provided:

• The return request can be raised within 2 days of delivery
• The product is unused, unworn, unaltered, and in its original packaging with all tags intact
• A photo of the item is shared along with your return request
• The item reaches us within 7 working days of return approval
• Return shipping is borne by the customer ₹500 per order
  
  Please note:
  - Sale and discounted items are final sale and not eligible for return
  - Items damaged due to misuse, water exposure, or improper care are not eligible for return
  
  Exchanges
  Exchanges can be requested within 2 days of delivery, for an item of equal or higher value, subject to availability, along with a photo of the item. One exchange is permitted per order.
  
  Inspection & Resolution
  Once we receive your returned item, it takes 5 to 6 working days for our team to inspect it and confirm what happened. Based on this, we will offer the most suitable resolution: a replacement, a repair, or a refund.
  
  Refunds
  Once we receive and inspect the returned item, refunds are processed within 7 to 10 working days to the original payment method.
  
  Warranty (gold plating)
  All Jumee Jewels pieces carry a 6-month warranty on gold plating from the date of purchase. This covers peeling and discolouration of the gold plating under normal wear conditions.
  
  The warranty does not cover:
• Discolouration or plating damage caused by repeated or prolonged contact with water, sweat, or products such as perfume, deodorant, and lotion applied directly onto the piece. - Apply these before putting your jewellery on, not after
• Damage caused by misuse or improper storage
• Natural wear and fading with regular, long-term use
• Loss of the piece
• Modifications or repairs carried out by anyone other than Jumee Jewels
  
• To raise a warranty claim, write to jumeejewels@gmail.com or DM us on Instagram @jumeejewels with your order number and a clear photo of the piece. Approved warranty repairs are free of charge.
  
  Pickup & reshipping charges of ₹500/- (PAN India)
  
  Repairs outside warranty
  After the 6-month warranty period, we are happy to repair or re-plate your piece at a nominal charge, subject to inspection. Write to us with your order number and a photo of the piece for a repair quote.
  
  Cancellations
  Cancellations can be requested within 24 hours of placing your order, provided it has not yet been dispatched. Write to us at jumeejewels@gmail.com or DM us on Instagram @jumeejewels with your order number.
  
  Shipping costs
• If the issue is due to a our error, meaning you received the wrong item, the item arrived damaged in transit, or a manufacturing defect is confirmed on inspection, we cover pickup and return shipping. There is no charge to you.
• For all other cases, including warranty claims for plating wear, standard returns, and exchanges for a different item, a flat return shipping charge of ₹500 applies and is borne by the customer.
  
  How to start a return, exchange, or warranty claim
  Write to us at jumeejewels@gmail.com or DM us on Instagram @jumeejewels with your order number, the reason for your request, and a clear photo of the piece. We'll confirm next steps within 24 hours